NewAge Products Reviews

New Age will place items in "sets" and not allow you to return items.

We bought two garage shelves and did not need both. We sought to return one and the company would not allow a return, stating it was their policy not to accept returns.

This is a duplicate product, not a combined set. There's absolutely no reason for this kind of denial.

It is highly likely, if you order from New Age, that you will receive products that you cannot return and become landfill. It is a disappointing and disgraceful practice.

We purchased a few of their products so it's not like it was a one time thing. Everytime the products showed up damaged, broken or scratched we would have to wait on hold for 1+ hour to talk to an agent than get transfered to some one else to give us $50 to keep a damaged product or wait mobths for a replacement. They do not use their regular stocks as replacements only their B stocks which take months apparently, and all this stuff is made over seas and in my opinion the quality is subpar and the service is the same. I will take my business else where in the future for so many reasons, after several bad experiences.

I've been waiting far too long for product to arrive. NewAge is telling me it's been "delivered" but really it's in the hands of their shipping company. So far - zero communication from the shipper and it's far past the original delivery date! Concerned I'll never receive the product and NewAge has my money. Not good!

The first time I dealt with New Age Products my impression was very positive. Second time not so much. However they totally redeemed themselves with their customer service my providing me with Mano. Wonderful Sales & Design Specialist! So knowledgeable and patient. Right after the consultation I placed my order and can't wait for the shipping to arrive. Whenever I am ready for additional remodeling I am definitely requesting him to guide me through the project.

I had the opportunity to talk to Kajal Devrukhkar - Direct Sales Representative of Newage products.
The issue that i was having was resolved with her help. Kaja followed the case with me and called me twice and made sure the issue was resolved to my full satisfactions.

We just placed the order for our outdoor kitchen. The video consultation was wonderful. They had one person demo all the pieces I was interested in and then another person walked me through my design and answered all my questions. After the consultation I received the drawings and pricing. I'd priced out a number of other manufacturers and felt that I was getting a superior product for slightly less money. Can't wait for my order to arrive.

He did a great job and helped me through the purchasing process. He even gave me a free 24 inch cabinet.

Solid metal cabinets, not MDF or laminated. This is my second set. Ms Vruddhi did a great job with two quotes, modifications and expedited shipping - for March 1 2023 (as we are unable to accept after mid-March) QUOTE #D*******, US*******.

Had the pleasure of speaking with Vellanki in completing my Newage garage cabinet purchase. Not only was she very friendly but helped save me some $$! Overall the process was quick and painless!

Product that aren't the work top meet expectations.
Table tops are not actually stainless steel since they are magnetic! They are stainless looking.
Only a few flaws in the drawers and cabinets, one being the texture and black color shade. There's slight variances in color.
On to the table tops in the stainless steel(fake stainless). These are made of sawdust and wrapped in stainless steel looking metal. (only top, with bottom not protected at all). Stainless steel looks great easy to clean, but is easy to scratch the shiny finish doesn't last long at all. Corners will crack and a few of mine have cracking in them. The steel is easy to dent DO NOT put anything slightly heavy on it and slide it around the top it will scratch and dent very easy.
I've gotten pro series and bold series both look great but aren't for the professional level shop, only a diy'er
The screws to mount the table top to the drawer are not suitable for the size.
The tops will vibrate

After spending just under $10,000 you would expect a great product. I'd say if it were slightly cheaper in price my review would be a 5 star, but for the price I paid it's a 2 star.

I'm happy with customer service they did what they could to help me.
Shipping was good

Waiting on the product was poor. I ordered lots of items and the last set had a back ordered time of the end of march (ordered all my products between October and beginning of November)
Luckily I didn't have to wait that long since I raised a fit and wanted to cancel the order.
Be aware on the stainless steel table tops, and color variations and textures.
Lots of hardware is provided
I ordered
9 24" wall cabinet
4 36" wall cabinets
2 36" bold drawers
3 large lockers
3 28" pro drawers
1 72" bold stainless table top
1 48" bold stainless table top
1 84" pro stainless table top
1 rolling project cart
1 rolling drawer
1 lower cabinet

Updated review since NewAge does rectify the issues everything is great, but still a sub par table top

Excellent online live video demonstration and consultation. Warren and Harshala were very clear in the explanation of the products and how they could fit in my garage. The complementary design service was very informative and helpful. Thank you!

I bought two New Age grills about 1.5 years ago. I noticed recently that the brackets holding the bar to lift up the grill top are corroding. I contacted New Age and they said it was not covered by the warranty. I accepted that, but I told them that I was willing to pay to replace the brackets.
They responded as follows: "We would like to inform you that unfortunately we don't sell the spare parts, we only replace them under warranty".
That's pretty ridiculous, don't you think? Especially because I bought two grills.

I bought two New Age grills about 1.5 years ago. I noticed recently that the brackets holding the bar to lift up the grill top are corroding. I contacted New Age and they said it was not covered by the warranty. I accepted that, but I told them that I was willing to pay to replace the brackets.
They responded as follows: "We would like to inform you that unfortunately we don't sell the spare parts, we only replace them under warranty".
That's pretty ridiculous, don't you think? Especially because I bought two grills.

The design service was very helpful in laying out what looks to be a terrific layout for the garage. The problem is the "back order" and delivery. Items were initially supposed to ship in December, then it was backordered until January and now is backordered until February. They are so polite with their explanations and apologies but put you on hold for 30 minutes while they "check with their team" to see what they can do, then tell you they cannot ship the items that are in stock until the whole order is in. This is a $10,000 order and my client wanted to order a New Age outdoor kitchen next but likely we will not be ordering that. Mehzabeen from customer service was polite and apologetic as she towed the "company line" that she would need 48 hours to confer with the order team who manages shipping from the warehouse. When I asked to speak to the person who would be making the decision regarding shipping the items in stock, she refused to give me a name. When I asked to speak to her manager, she said it was Sohail Viriani but then offered I could speak with Rohan Puppla from the resolution team. Again, another 30 minutes on hold. It's a shame. I work for a construction company and would be happy to recommend their products to our clients but that won't be happening. Notice there are a bunch of positive reviews (likely employees or paid reviews) and then a bunch of 1-star reviews. It's telling.

The design service was very helpful in laying out what looks to be a terrific layout for the garage. The problem is the "back order" and delivery. Items were initially supposed to ship in December, then it was backordered until January and now is backordered until February. They are so polite with their explanations and apologies but put you on hold for 30 minutes while they "check with their team" to see what they can do, then tell you they cannot ship the items that are in stock until the whole order is in. This is a $10,000 order and my client wanted to order a New Age outdoor kitchen next but likely we will not be ordering that. Mehzabeen from customer service was polite and apologetic as she towed the "company line" that she would need 48 hours to confer with the order team who manages shipping from the warehouse. When I asked to speak to the person who would be making the decision regarding shipping the items in stock, she refused to give me a name. When I asked to speak to her manager, she said it was Sohail Viriani but then offered I could speak with Rohan Puppla from the resolution team. Again, another 30 minutes on hold. It's a shame. I work for a construction company and would be happy to recommend their products to our clients but that won't be happening. Notice there are a bunch of positive reviews (likely employees or paid reviews) and then a bunch of 1-star reviews. It's telling.